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Assistance with your claim

Tell us about your case and a manager will personally review it with our support teams. We will respond within a maximum of 48 hours.

Tell us your case

We're here to help you move your claim forward

If you’ve already submitted a claim and need support, guidance, or help understanding the next steps, you’re in the right place.
Our team can assist you in speeding up your claim, clarifying what the insurer needs, and making the process smoother.

Important: We are not able to file claims on your behalf. All claims must be submitted directly by you through the official claims portal.

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Need to submit a claim?

f you haven’t filed your claim yet, you can do so through the insurer’s official claims

Learn more about our travel assistance app

link to download the app
App screenshot