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Find medical assistance contacts here

24/7 Travel Medical Assistance

If you need medical assistance during your trip, you should contact the 24-hour Assistance Center of the insurance company with which you contracted your policy. You will also find this information on your travel insurance certificate.

Contacting travel assistance

Please contact the AXA Insurance 24h Assistance Department should you require medical assistance on your trip. You will also find these contact details on your travel insurance certificate, which you will have received after taking out your policy.

Permanent 24h telephone assistance: +34 932 142 380

Please contact the Arag Insurance 24h Assistance Department should you require medical assistance during your trip. You will also find these contact details on your travel insurance certificate, which you will have received after taking out your policy.

Permanent 24h telephone assistance: +34 934857735

Medical assistance via email

AXA Company

E-mail claims: atencion.cliente@axa-assistance.es
E-mail refunds: iati.claims@axa-assistance.es

ARAG Company

24-hour E-mail Service: iatimedicos@arag.es
E-mail claims and refunds: iati@arag.es