IATI Air Help

Claim the compensation you're entitled to as a passenger

#Claims

#Flights

#AirHelp

Why choose IATI AirHelp for my trip?

This exclusive IATI service complements your flight cancellation or delay insurance and helps you claim compensation for delayed flights, cancellations, or missed connections. With IATI Airhelp, you add extra peace of mind to your travel insurance and flight insurance benefits. Available only as an add-on to our travel assistance policies.

Claim Your CompensationCovers cancellations, delays, or missed connections under European regulations.

Eligible FlightsApplies to flights departing from or arriving in the EU and operated by European airlines. Read the General Conditions

Excluded EventsDoes not cover strikes, extreme weather, or disturbances beyond the airline’s control. Read the General Conditions.

Add-On to Your InsuranceAvailable only as a supplement to your IATI travel assistance policy.

What does the IATI AirHelp include?

All flights up to 1,500 km

You are entitled to compensation if: - The aircraft is more than three hours late arriving at its destination. - You have checked in for your flight on time. - The airline is responsible for the delay (e.g. operational circumstances and technical difficulties). - The flight took off in the EU (from any airline) or landed in the EU (provided the airline is based in the EU).

€250

Flights over 1,500 km within the EU

€400

Flights between 1,500 km and 3,500 km outside the EU

€400

Flights over 1,500 km outside the EU

Up to €600

All flights up to 1,500 km

€250

Flights over 1,500 km within the EU

€400

Flights between 1,500 km and 3,500 km outside the EU

€400

Flights over 1,500 km outside the EU

Up to €600

Cancelled flight

You are entitled to compensation if: - The airline notifies you of the cancellation less than 14 days before take-off. - The cancellation is not due to extraordinary circumstances If the airline offers an alternative flight and the minimum notice period is not met: - 7 - 13 days prior notice: for alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight. - Less than 7 days prior notice: for an alternative flight that departs no more than 1 hour before and arrives less than 2 hours after the original flight.

Up to €600

Missed Connections

You are entitled to compensation if: - Flight delayed more than three hours on arrival at destination - Cancelled flight - Denied boarding You are only entitled if all flights are booked together under one reference number.

Up to €600

Baggage problems

For some international or EU flights only, you may be entitled to compensation for lost or delayed checked baggage for more than 21 days.

Variable

IATI Air Help

Claim the compensation you're entitled to as a passenger

Why choose IATI AirHelp for my trip?

What does the IATI AirHelp include?

Delayed Flights

Cancelled Flights

Missed Connections

Baggage Problems

All flights up to 1,500 km

Flights over 1,500 km within the EU

Flights between 1,500 km and 3,500 km outside the EU

Flights over 1,500 km outside the EU